Oasis Systems

  • Enterprise IT Service Center-Tier 1 - Service Desk

    Job Locations US-MD-Annapolis Junction
    Posted Date 2 months ago(4/23/2019 10:52 AM)
    Requisition Number
    Professional Services
  • Overview

    MAR Division of Oasis Systems has an exciting opportunity for an Enterprise IT Service Center-Tier 1 Service Desk in Annapolis Junction, MD


    REQUIRED QUALIFICATIONS: (Education, Certifications, Experience, Skills) This candidate must have experience with the following:


    EXPERIENCE LEVEL: Must have equivalent combined education and experience required.

    EDUCATION: BS Degree in related field (or equivalent experience), plus 7 years of technical experience.

    SECURITY CLEARANCE: Must possess a TS/SCI Full Scope Polygraph


    • 2 years of experience with background in Microsoft Office applications
    • Outlook, Word, and Excel are preferred.
    • Experience in ticket management system like Remedy is a plus.
    • Unix experience is not required but is a plus

    JOB RESPONSIBILITIES: Functionally, the successful candidate will:


    • Respond to internal and external IT Service Requests for IT service on both Unix and NT servers.
    • Provides user notification of receipt of Web- or email-submitted requests.
    • Logs and tracks inquiries using service request management database and maintains history records and related documentation.
    • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.


    Who We Are

    Oasis Systems is a premier provider of customer-driven, cost-effective and quality Engineering Services; Enterprise Systems and Applications; Human Factors Engineering; Information Technology and Cyber Security; Professional Services; and Specialized Engineering Solutions to the Department of Defense, FAA, NRC and other federal agencies.

    We strive to be an exciting and welcoming company that attracts, develops, motivates and retains the most talented, skilled and dedicated people in the industry; where they are encouraged to achieve personal excellence, purpose, and their full potential and career aspirations; while supporting mission-critical national security technologies and programs.

    Oasis Systems is an equal opportunity employer and does not discriminate in hiring or employment on the basis of any legally protected characteristic including, but not limited to, race, color, religion, national origin, marital status, gender, sexual orientation, ancestry, age, medical condition, military veteran status or on the basis of physical handicap which, with reasonable accommodation, render the application to satisfactorily perform the job available.


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