Oasis Systems

  • Enterprise IT Service Center-Tier 1 - Service Desk

    Job Locations US-MD-Annapolis Junction
    Posted Date 4 weeks ago(9/24/2018 4:06 PM)
    Requisition Number
    2018-7342
    Category
    Professional Services
  • Overview

    All candidates must have active TS/SCI clearance with Full Scope Poly. MAR (MD), LLC is unable to sponsor new clearances.

     

    MAR Division of Oasis Systems has an exciting opportunity for an Enterprise IT Service Center-Tier 1 Service Desk 

     

    LOCATION: ANNAPOLIS JUNCTION, MD

    EXPERIENCE LEVEL: Must have equivalent combined education and experience required.

    EDUCATION : BS Degree in related field (or equivalent experience), plus 7 years of technical experience.

    SECURITY CLEARANCE: Must possess a TS/SCI Full Scope Polygraph

    JOB STATUS: Full-Time -Late Day Shift- (Candidate MUST be able to complete day shift training Mon-Fri 7am - 3pm for their first 1 to 3 months on contract.

    RESPONSIBILITIES: Functionally, the successful candidate will:

     

    Respond to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

    LOCATION: ANNAPOLIS JUNCTION, MD

    EXPERIENCE LEVEL: Must have equivalent combined education and experience required.

    SECURITY CLEARANCE: Must possess a TS/SCI Full Scope Polygraph

    JOB STATUS: Full-Time

    RESPONSIBILITIES: Functionally, the successful candidate will:

     

    Meet contract level requirements for appropriate position. In addition, 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel is preferred. Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus.

     

     

    MAR Division of Oasis Systems is an equal opportunity employer and does not discriminate in hiring or employment on the basis of any legally protected characteristic including, but not limited to, race, color, religion, national origin, marital status, gender, sexual orientation, ancestry, age, medical condition, military veteran status or on the basis of physical handicap which, with reasonable accommodation, render the application to satisfactorily perform the job available.

     

     

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