Oasis Systems

Help Desk Specialist (Tier 1&2 Intelink Services) Level II

US-MD-Annapolis Junction
3 days ago(1/15/2018 10:39 PM)
Requisition Number
Information Technology


All candidates must have active TS/SCI clearance with Full Scope Poly. MAR (MD), LLC is unable to sponsor new clearances.

MAR (MD), LLC has an exciting opportunity for a Help Desk Specialist\Tier 1&2 Intelink Services Level II.

LOCATION: National Business Parkway, MD

EXP. LEVEL: Three (3) years of Help Desk experience is required.

EDUCATION: Bachelor’s Degree in a Business, Technical or Math related field. Five (5) years with an Associate’s Degree or seven (7) years’ experience may be substituted for the Bachelor’s Degree.

CERTIFICATIONS AND TOOLS: DoD 8570.01-M appropriate certification.

SECURITY CLEARANCE: Candidate must have a TS/SCI polygraph clearance.


DESCRIPTION: Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

FUNCTIONAL ROLE: Familiar with Public Key Infrastructure (PKI) and Public Key Encryption that enables users to securely communicate on as network, and reliably verify the identity of a user via digital signatures.  The position will be responsible to the certificate authority (CA) that both issues and verifies the digital certificates. The PKI staff maintains and modifies as needed a certificate policy and maintains a central directory.  Will also coordinate with other Government Agencies for the issuing of client and server certifications. 

MAR (MD), LLC is an equal opportunity employer and does not discriminate in hiring or employment on the basis of any legally protected characteristic including, but not limited to, race, color, religion, national origin, marital status, gender, sexual orientation, ancestry, age, medical condition, military veteran status or on the basis of physical handicap which, with reasonable accommodation, render the application to satisfactorily perform the job available.



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