Oasis Systems

  • Help Desk Level 1 (Tier 1 Intelink Services)

    Job Locations US-MD-Annapolis Junction
    Posted Date 1 month ago(1 month ago)
    Requisition Number
    2018-7011
    Category
    Information Technology
  • Overview

    All candidates must have active TS/SCI clearance with Full Scope Poly. MAR (MD), LLC is unable to sponsor new clearances.

     

    MAR Division of Oasis Systems has an exciting opportunity for a Help Desk Specialist Level I. Provides 24x7 Help Desk support as defined by first response/Tier 1 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment. Shift work is required.

     

    LOCATION: National Business Parkway, MD

     

    EDUCATION/ EXPERIENCE LEVEL: 

    One (1) year demonstrated Help Desk experience.   Bachelor’s degree in a Technical, Math or Business discipline from an accredited college or University is required. Two (2) years of Help Desk experience with an Associates or three (3) years’ experience may be substituted for a Bachelor’s degree.

     

    CLEARANCE: Must have active TS/SCI clearance with Full Scope Poly

     

    JOB STATUS: Full-Time

     

    QUALIFICATIONS:

    Provides 24x7 Help Desk support as defined by first response/Tier 1 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment. Shift work is required.

     

    MAR Division of Oasis Systems is an equal opportunity employer and does not discriminate in hiring or employment on the basis of any legally protected characteristic including, but not limited to, race, color, religion, national origin, marital status, gender, sexual orientation, ancestry, age, medical condition, military veteran status or on the basis of physical handicap which, with reasonable accommodation, render the application to satisfactorily perform the job available.

    Qualifications

     

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