Oasis Systems

PC Field Support Specialist Level II

US-MD-Columbia
4 hours ago
Requisition Number
2017-6703
Category
Information Technology

Overview

MAR Division of Oasis Systems has an exciting opportunity for a PC Field Support Specialist Level II .  The PC Field Support Specialist is responsible for installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.

LOCATION: Columbia, MD

EXPERIENCE LEVEL/EDUCATION: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.

CERTIFICATIONS AND TOOLS: DoD 8570 IAT Level 1 Certification - preferred

SECURITY CLEARANCE: Must have an active TS/SCI with a Full Scope Polygraph.

JOB STATUS: Full-Time

TRAVEL: N/A

RESPONSIBILITIES: Functionally, the successful candidate will:

  • Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
  • Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. 
  • Troubleshooting and solving technical issues related to end user equipment hardware and software
  • Ensuring customer satisfaction is achieved.

QUALIFICATIONS: This candidate must have experience with the following:

  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
  • Demonstrated ability to read and understand technical manuals and schematics
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Demonstrated expertise in Microsoft Windows 7 and 10
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem solving skills

MAR Division of Oasis Systems is an equal opportunity employer and does not discriminate in hiring or employment on the basis of any legally protected characteristic including, but not limited to, race, color, religion, national origin, marital status, gender, sexual orientation, ancestry, age, medical condition, military veteran status or on the basis of physical handicap which, with reasonable accommodation, render the application to satisfactorily perform the job available.

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